1. [RECENTLY UPDATED] The Java Applet is failing to load.
   In order to take advantage of our advanced "relimiter" technologies for super-efficient file and folder uploads and downloads, Punch WebGroups requires the Sun Microsystems Java Runtime Environment to be installed on you system.

2. [NEW] What are all these "Gibberish" files?
   Several of our customers have recently reported sightings of "Gibberish" files being created on their Windows XP (SP2) "Desktop" while they are uploading files to Punch WebGroups.

3. What do I do if I lost my password or cannot log in?
   Step by Step process describing how to request a new Password and your Login ID.

4. How can I turn off email notifications?
   The people I am collaborating with keep uploading and updating files, and I am getting annoyed with all the Email I am receiving.

5. How do I use the Windows XP Publishing Wizard to upload files into my Punch WebGroups account?

6. Why do I keep getting "Invalid Item Error" when I login to Punch WebGroups?
   Describes Invalid Item Error and FID relationship.

7. Why are people I invited to one of my WebGroups getting email notices saying that thier account is expiring, even though I have purchased an annual license?
   Explains the differences between having access to WebGroup and a Punch WebGroups Account.

8. After I Log In, whenever I click anywhere, WebGroups "bounces me out" and I have to log in again.
   This is likely an issue with a bad "bookmark" or "favorite"

9. How do I determine the status of my account?

1. What is Punch WebGroups?
2. How do I get started?
3. What happens at the end of my free trial?
4. How much does an annual subscription cost, and what do I get with it?
5. Can I upgrade or purchase a subscription at any time?
6. I no longer want to be part of a WebGroup - how can I get out?
   If you no longer want to have access to a WebGroup that someone has invited you to, simply "Remove yourself" - here's how!
7. How do I configure the Windows XP Publishing Wizard to upload files into my Punch WebGroups account?
8. How do others join my WebGroup?
9. Is Punch WebGroups secure?
10. Is data stored on WebGroups "private"?
11. What is versioning and do I need it?
12. What if more than one person updates the same file at the same time?
13. If a file is locked, can I still download and/or view it?
14. What is Punch Networks Privacy Policy?
15. Can I get an Education Discount?

If you cannot find an answer to your question, please do not hesitate to contact us.