| Lost Password
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What do I do if I lost my password or cannot log in?
No matter what I type in to the User ID and Password fields, I get Invalid User ID or Password response.
Request a new password from the Punch WebGroups service.
Steps
- Go to https://www.punchwebgroups.com and click on the "Recover your lost or forgotten password" link, or click here.
- Type your email address in the field
- Select "OK"
Then, once we have identified of your account, we will:
- Delete your current password,
- E-mail you a new randomly generated password
- You will receive an email from us (customerservice@punchnetworks.com) with the subject:Punch WebGroups Account Access Details
- Access your account with this new password. This can be done in one of two ways:
- Press the button labelled "Login to your Punch WebGroups Account Now" and you will be automatically logged in and brought to the "edit password" feature to re-assign yourself a new password.
- or -
- Go back to your login page, https://www.punchwebgroups.com
- Use your 'edit' menu (or right-mouse-click menu) 'copy' function to copy the Password and then 'paste' directly into the Password field of the WebGroups Login box.
- Recommended: Change your password as soon as you login by clicking on Account to access the section where you can edit your User Information
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Did this answer your question, or help you fix the problem you were experiencing?
If not, please email customer service |
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It may be helpful to also send Punch Networks Customer Service your web browser details.
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